TERMS AND CONDITIONS
Last updated: November, 2020
Terms & Conditions
This document contains the Terms & Conditions of Quinta Style Property Services, Lda based in Estrada de Vale de Éguas 193, 8135-033, Almancil with the fiscal number NIPC: 506.935.493 and it governs the client’s relationship with services & products supplied by Quinta Style Property Services Lda. from now on known as Quinta Style.
When using or buying our services or products you have agreed to these Terms & Conditions or have other-wise informed us in advance about matters you would like to discuss before the use or purchase.
Quinta Style is an Interior Design company helping our clients by selling products & providing services.
We have a design team at our Studio/Shop and a support & administration team at our Logistics center.
When we work with third-party suppliers we are never responsible for their services, deeds or products, except when agreed otherwise.
Technical drawings & designs
All technical drawings such as, plans, mood boards, proposals, 2D or 3D designs are intellectual property of Quinta Style and cannot be reproduced, distributed or used for commercial or non-commercial purposes without Quinta Style’s written permission.
Use of design concepts provided by QS to execute works by a third party without prior notification of the provider constitutes an infringement of copyrights under Portuguese Law.
Colours & Sizes
We take care to be sure that all product information and colours are correct. Due to the limitations of any photography, it is possible that not all goods shown are the exact colour. This is also a possibility for products & brochures supplied by third parties.
We cannot ensure that all items sold are 100% similar to the photographs or sample products in our Studio/Shop. This is because they are not mass-produced. They can also be handmade and / or made from natural materials. Small variations in colour and size may occur.
In order to execute our work properly, Quinta Style creates and presents proposals with images of products, measurements and prices. These documents are coded with an “so1-project-###” reference.
After the customer has received the proposals in-hand or by-email, they are valid for 30 days. After this period, Quinta Style has the right to review the values and delivery times, renewing the above-mentioned de-tails, including the validity period of 30 days.
To agree to a proposal Quinta Style requests a (down-)payment. Upon receipt of the first payment, the proposal will automatically turn into a contract. A contract is coded with a “pr-project-###” reference.
For every (down-)payment received, Quinta Style will issue an invoice.
In order to comply with Portuguese law, the customer must provide their tax details prior to issuing an in-voice.
Any item on a contract is subject to availability.
We will inform a buyer as soon as possible if a product or service is not available. We then shall suggest an alternative product or service as a replacement.
Any agreement made between the clients & Quinta Style needs to be finalized in-full by both parties before the contract is ended, except when agreed otherwise.
A contract or item on a contract can be cancelled. Acceptance by Quinta Style depends upon each individual situation. Therefore, any product or service being part of the contract will be taken into consideration separately.
A normal period for a Service Contract is per the agreed period in that document.
Prices are subject to VAT at the Portuguese applicable rate.
All Studio/Shop products & materials are normally priced including VAT.
Individual items in proposals and contracts are mentioned excluding VAT while the total of the proposals and contracts are including VAT.
We cannot guarantee price information is without mistakes and free of typing errors so we keep the right to refuse a sale when this situation occurs. This is also related to VAT.
We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT.
We accept Visa, Mastercard and normal bank transfers.
A) Purchases at the shop
100% for products from stock.
B) Purchases up to 3000€
60% of the total value as a down payment.
40% the remaining payment on delivery or pickup by the client.
C) Purchases over 3000€
60% of the total value as a down payment.
30% when we inform the client that we are ready for delivery. This is normally 1 week prior to installation.
10% the remaining payment 5 days after the installation.
Any Design Deposit paid for the Interior Design Studio service will be deducted from the last remaining payment.
After the proposals have been approved, the client will be sent a (down-)payment request. Orders will be placed upon receipt of such a (down-)payment.
A normal period for the production of goods is between 7 and 9 weeks after a a (down-)payment is received by Quinta Style. If any changes occur during this period, the customer is informed as soon as possible. We can never be held responsible or liable for delays or cancellations of products and services bought via Quinta Style as well as any related incurred costs due to any delays or cancellations.
The value of transportation is always available in the proposal, but can also be mentioned via email.
Any order for delivery outside the Algarve is sold Ex-works. Which means that extra transportation & insurance costs may apply for the client, except when agreed otherwise.
We carry insurance for normal warehousing and are only responsible for the covers mentioned in this insurance.
We arrange warehousing until the moment of installation is agreed, normally within 9 weeks after a down payment is received, and can hold the products longer for a maximum period of 30 calendar days.
If the client is not ready to receive the products within this period Quinta Style has the right to:
- Receive 100% of the contract value, excl. installation & delivery costs
- Ask the clients to arrange another warehouse location & insurance.
- Arrange another warehouse location, for which the client than needs to pay in full.
The latter will only be done after the client has received the request in writing to organise another warehousing location. The period for organizing the new warehouse location by the client’s should be done within 30 calendar days after the 1st request is send by email to the client or its representative. The goods will be released when the full contract payment is received by Quinta Style.
Till this moment, warehouse rent is due.
- 1€ per m3 per day of the contract quantity.
We will only use this clause for organisational reasons to enable us to support warehousing for other clients.
For each item purchased that requires installation, the respective value will be individually indicated. Quinta Style is not responsible for the transport and / or installation of items in which this service has not been pre-paid by the customer.
Any transport or installation within the Algarve will always be conducted by or accompanied by a properly identified member of the Quinta Style team.
Customers will be informed when all orders related to the approved proposal are completed. The customer will also be informed of the installation day, with a maximum prior notice period of one-week.
To access the customer’s home, whether to rectify measurements or to schedule the installation, the customer will be notified of our intention. In case the client is not in Portugal when it is necessary to access the house, an authorization request will be sent via email.
Quinta Style cannot accept any liability for a failure to comply with instructions specifically stated on the website, in their Studio/Shop, in an information document of their own or from a third-party supplier.
We always check the accuracy of the information on our website or any third-party supplier and their web-sites. However, we cannot guarantee that such information is mistake-free, has inaccuracies, or typological errors.
We have a responsibility insurance which we use for our staff or other situations which are covered under this insurance. We can never be held responsible for any other matter which is not covered by this insurance.
Our items have a 2-year production / factory warranty for materials & goods. It does not imply misuse of products.
In the event that the customer wishes to borrow decorative items or furniture pieces to verify at home, a full payment needs to be done. When returning the items within 2 days and without damages, the value will be returned in full. Borrowing can never be done without prior written approval by Quinta Style.
When borrowing sample-materials like catalogues, hangers or books, they need to be returned the next day and if damaged or not returned the costs of the sample will be charged accordingly.
Exchanges & Returns
Quinta Style accepts exchanges and returns only for decorative items. Decorative items must be returned without any damage and in the condition that they were sold. The deadline for exchanges or returns is 15 days upon presentation of the respective invoice / receipt. Any bespoke item as well as linens, towels, mat-tresses, toppers cannot be exchanged or returned.
Jurisdiction & Applicable Legislation
These Terms and Conditions, as well as any matter arising out of, or related to, the Terms and Conditions, will be governed and interpreted in accordance with Portuguese Legislation and the jurisdictional courts of Loulé, Portugal, that will have exclusive jurisdiction over any demand or issue arising out of, or related to, these Terms and Conditions.
The management of Quinta Style Property Service Lda